Support & SMS Program Details

Last updated: May 14, 2026

Program name

PeakForecast SMS Notifications

Program description

PeakForecast sends short, internal SMS notifications to ops staff and administrators at Western Veg Pro whenever a grower partner submits or updates a daily strawberry harvest forecast, or files an actual harvest quantity. This program is operational in nature — it is not a marketing or promotional program.

Sample messages

The exact text of three representative messages is:

[PeakForecast INITIAL] Fresh View Farms — 13913 · 8/1# · SnS — 1300 cartons (2026-05-16)
[PeakForecast UPDATED] Fresh View Farms — 13913 · 8/1# · SnS — 1300 → 1305 cartons (2026-05-16)
[PeakForecast ACTUAL] Bobalu — 13913 · 8/1# · SnS — 1250 cartons (2026-05-16)

Message frequency

Message frequency varies based on grower activity. A typical recipient receives 5–30 messages per day during the active strawberry season and substantially fewer messages outside of season.

Message and data rates

Message and data rates may apply. Standard carrier rates apply to all PeakForecast SMS notifications; PeakForecast does not bill recipients directly.

How recipients opt in

Opt-in process (verbal consent at onboarding)

PeakForecast SMS recipients are Western Veg Pro ops staff and administrators only — not grower partners or members of the public. Phone numbers are collected during employee onboarding after the employee verbally consents to receive forecast notifications as part of their job duties. The company administrator then enters the employee's phone number into the PeakForecast admin portal on the user's behalf.

The administrator-side consent capture screen is shown below; this is the exact UI used to record consent.

Manage Users
────────────────────────────────────────────────────────────
Editing: jvlahos@wvegpro.com

Full name        Phone (e.g. 805-863-9346)
[ J Vlahos    ]  [ 805-555-0142             ]

Role             Grower
[ Ops      ▾ ]   [ No grower            ▾ ]

⚠  Ops and admin users with a phone number receive Twilio SMS
   alerts on every forecast initial / update / actual.

[ Update ]  [ Cancel ]

Adding a phone number to a profile is treated as an affirmative consent action by the administrator on behalf of the employee, after the verbal agreement described above. Profiles without a phone number do not receive SMS.

How to opt out — Reply STOP

Reply STOP to any PeakForecast SMS to immediately unsubscribe. You will receive one final confirmation message and then no further SMS from this program. The keywords STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT are also recognized.

To resubscribe later, reply START, UNSTOP, or YES from the same number.

How to get help — Reply HELP

Reply HELP to any PeakForecast SMS for support information. You will receive a reply identifying the program and our support contact.

Support contact

Email support@peakdyn.com for any questions about the SMS program, this site, or PeakForecast in general. We do not currently operate a support phone line.

Supported carriers

PeakForecast SMS is delivered via Twilio over U.S. mobile carriers including (but not limited to) AT&T, Verizon, T-Mobile, US Cellular, Sprint, Boost, Cricket, MetroPCS, Virgin Mobile, and Google Fi. Carriers are not liable for delayed or undelivered messages.

Disclaimer

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.